About Us
A home is a place where everyone should feel happy and comfortable, and that includes our furry friends too. The idea behind The Fernby is simple: the things our dogs and cats use, like their beds and furniture, should be just as nice and well-made as the things we use. So, we wanted to find comfortable and practical pieces that are not just good for our pets, but also look great in our homes. We believe that our pets are part of the family, and they deserve the best. By bringing together nice pieces for them, we can make our homes a happier place for everyone - two-legged and four-legged alike.
We're quite fussy about the things we sell. Our stuff includes beds with special memory foam that's really comfy, soft blankets, covers that you can wash, and furniture for feeding and playing. We also have lots of little things that make life easier. We pick each item because it's good quality and will last, not just because it looks nice at first. We want everything to be made with strong materials, have a sensible design, and look good in your home for a long time.
We're not just about the things we sell, we care about how you feel when you're buying from us. So, we make sure to keep you in the loop every step of the way, with clear and straightforward communication. When you're ready to pay, our checkout is safe and easy to use. We've got reliable delivery all over the UK, so you can trust that your new stuff will arrive when we say it will. And if you've got any questions or need some help, our team is always here to listen and get back to you. Whether you're just getting one thing, like a new bed, or furnishing a whole house for a new baby, we want the whole experience to be simple, truthful, and fun from the moment you start shopping to the moment you're all set up at home.
Contact
Store Address: 30 Pemberley Chase, Sutton-in-Ashfield, NG17 1LF, United Kingdom
Store Email: info@thefernby.com
Store Phone: +44 115 794 0391
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1–2 business days.