This page sets out the payment and billing practices for The Fernby (thefernby.com).
1. Accepted payment methods We offer secure, familiar ways to pay:
- Credit & debit cards: Visa, Mastercard, American Express
- PayPal
- Apple Pay & Google Pay
- Clearpay (where available)
All payments are processed in British Pounds (GBP, £).
2. Payment processing Payment is taken when you place your order. Orders aren't processed or dispatched until payment is received in full. If a payment is declined or fails, the order won't be confirmed.
3. Pricing & currency All prices on thefernby.com are shown in British Pounds (£). Prices may change at any time without notice. Any applicable taxes or delivery charges are calculated and shown at checkout before you pay.
4. Secure payment processing The Fernby uses SSL encryption and trusted payment providers to protect your information. We don't store or have access to your full card details.
5. Refunds & chargebacks Refunds are handled in line with our Refund Policy. If you have a billing question or concern, please contact us first at info@thefernby.com so we can help. Unauthorised or fraudulent chargebacks will be investigated and disputed.
6. Fraud prevention The Fernby may cancel, refuse or hold any order we reasonably suspect involves fraud or unauthorised activity. We may ask for additional verification on high-value or flagged orders.
7. Changes to this policy We may update these billing terms at any time. Changes appear here with a revised "last updated" date, and continued use of the site means you accept them.
Contact
Store Address: 30 Pemberley Chase, Sutton-in-Ashfield, NG17 1LF, United Kingdom
Store Email: info@thefernby.com
Store Phone: +44 115 794 0391
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1–2 business days.