Shipping policy
At The Fernby, we like to keep shipping simple and clear. We offer free delivery on every order across the United Kingdom.
Where we ship The Fernby ships to addresses within the United Kingdom. We don't currently ship outside the UK.
Delivery times Estimated timelines (Monday to Friday, excluding bank holidays):
- Order cut-off: orders placed after 2:00 PM (GMT) begin processing the next business day.
- Handling time: 1–2 business days.
- Transit time: 6–8 business days.
- Estimated delivery: 7–10 business days from order.
These are estimates and can vary during busy periods or for reasons outside our control.
Who delivers your order Orders are delivered by trusted UK carriers, including Royal Mail, Evri and DPD.
Shipping costs
- Free delivery on every UK order, with no minimum spend.
- Any charge that might apply in unusual cases is shown at checkout before you pay.
Delivery issues If your order is delayed or a parcel looks to have gone missing, email info@thefernby.com and we'll help put it right.
Tracking your order Once your order ships, we'll email a confirmation with a tracking number where available. You can follow your order any time on our tracking page
Changes to this policy We may update this policy from time to time. Any changes appear here with a revised "last updated" date, and continued use of the site means you accept them.
Questions? See our FAQ page or get in touch using the details below.
Contact
Store Address: 30 Pemberley Chase, Sutton-in-Ashfield, NG17 1LF, United Kingdom Store Email: info@thefernby.com
Store Phone: +44 115 794 0391
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your email within 1–2 business days.